Shipping policy
Shipping Policy
Processing Time
Orders are typically processed within 1–2 business days.
Shipping Time
Estimated delivery is approximately 5–7 business days from the date of purchase. Delivery times may vary depending on your location; orders to certain areas may take longer. Extended delivery times do not qualify for a refund.
Order Tracking
Once your order ships, you’ll receive a shipping confirmation email with tracking information (when available). Please allow up to 48 hours for tracking to update after dispatch.
Shipping Delays
While we strive to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including high order volumes, carrier delays, severe weather, customs inspections (for international orders), public holidays, and unexpected transportation issues. We appreciate your patience.
Incorrect Shipping Information
Please ensure your shipping address is correct before ordering. We are not responsible for orders delayed, lost, or delivered to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible and we’ll try to update it before it ships, though we cannot guarantee changes once processing has begun.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, contact us within 48 hours of the expected delivery date and include your order number, photos (if applicable), and a brief description. We’ll work with you to find the best solution.
International Shipping
International shipping times vary depending on customs procedures and local postal services. Any customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated.