Refund policy
Refund Policy
RETURN & REFUND POLICY — CARDLEPACK
Shipping Time
Please allow approximately 5–7 business days for delivery. Delivery times may vary depending on your location and could take longer for certain areas. Extended delivery times do not qualify for a refund.
Returns
We want you to love your Cardlepack. If you’re not satisfied, you may request a return or replacement within 30 days of delivery. Items must be unused, in their original condition and packaging. Return shipping costs may be the customer’s responsibility unless the item is defective or incorrect.
Damaged or Defective Items
If your item arrives damaged or defective, notify us within 48 hours of delivery with photo or video proof. Claims submitted after 48 hours may not be accepted.
Refund / Replacement Eligibility
A refund or replacement will be issued if:
- You received the wrong item
- Your item arrived damaged or defective
- Your request is within the 30-day window and approved by our support team
Lost Packages
If tracking shows delivered but you cannot locate your package, please contact your shipping carrier first. If you still need help, reach out and we’ll do our best to assist. We are not responsible for delays caused by carriers, weather, or circumstances outside our control.
Incorrect Shipping Address
You are responsible for entering the correct shipping address at checkout. We cannot guarantee address changes once an order has been placed.
Contact Us
For any issues, email us at cardlepack@outlook.com and we’ll assist you as quickly as possible.